Privacy Policy

Effective Date: 18/03/2025

1. Information We Collect

When you interact with the WhatsApp chatbot, we collect the following information:

• Phone Number: The phone number used to communicate with the chatbot.
• Message Content: The text of the messages you send.

We do not ask for or collect any additional personal information (like your name or email) unless you explicitly provide it.

2. How We Use Your Information

• Respond to your inquiries about our services.
• Provide relevant business information (pricing, service details).
• Improve the chatbot’s response accuracy using OpenAI’s API.

Your messages may be processed by OpenAI’s API to generate responses, but OpenAI does not retain personal information beyond the interaction.

3. Data Sharing and Third-Party Providers

We do not share your personal information with third parties unless required by law. However, we use:

• OpenAI: Processes message text to generate responses.
• WhatsApp Business API: Handles phone number and message routing.

4. Data Retention

Your personal data is retained temporarily to respond to your inquiries. Logs may be kept for security and auditing as required by law.

5. Data Security

We take reasonable precautions, but no method of transmission or storage is 100% secure.

6. Your Rights and Choices

• Access: Request access to your data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data (subject to legal obligations).

7. Changes to This Privacy Policy

We may update this Policy. Changes will be posted with an updated effective date.

8. Contact Us

VansSoftwareLab
Email: [email protected]
Phone: +267 75377360
Website: vanssoftwarelab.com